Click Following Links for SHORTCUTS to section:

Order – Cancelled

 

Order – CC Declined

Order – Incorrect Billing Information

Order – Missing CVV2 Code

 

Order – Out of Stock

 

Order – P.O. Box

 

Order – Size Discrepancy

 

Order – UPS Surcharge

 

Order – Verify Charge

 

Order – Western Union

 

RA – Abandoned

 

RA – Exchange

 

RA – Exchange Shipped

 

RA – Ineligible for Refund

 

RA – Int’l S/H

 

RA – Item Discrepancy

 

RA – Not on File

 

RA – Price Difference

 

RA – Refund

 

RA – Store Credit

 

RA – Unlisted Reason

 

RA – Worn Shoes

 

 

 

 


Order – Cancelled

 

Dear Customer,

 

I am sorry to inform you that your order, number #####, has been cancelled due to a prolonged period of inactivity.

Your order was initially placed on hold on MM/DD/YYYY for [REASON].

All charges that were made to your [Credit Card Company] card on file ending with #### will be voided and posted back to your account in 1-2 billing cycles.

 

Should you have any questions comments or concerns, please reply to this e-mail or contact me at 1-888-280-6881.

Thank-you very much and have a wonderful day.

 

 

Regards,

 

Chloe C.

Customer Support

1-888-280-6881

www.TallMenShoes.com


 

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Order – CC Declined

 

Dear Customer,

 

Your order has not been processed because your credit card was declined.

Please review your order in the attached e-mail to confirm that all of your information is correct.

 

If there are no issues, please contact your credit card company to resolve this situation, or feel free to use another credit card to complete the transaction. Please note, your order will not be processed and will be cancelled 2 weeks after the order was placed unless we receive your reply regarding this matter.

 

Should you have any questions comments or concerns, please reply to this e-mail or contact me at 1-888-280-6881.

Thank-you very much and have a wonderful day.

 

 

Regards,

 

Chloe C.

Customer Support

1-888-280-6881

www.TallMenShoes.com

 

 

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Order – Incorrect Billing Information

 

Dear Customer,

 

Your order has not been processed because the billing information you provided does not match with the credit card you provided. Please provide us with the correct billing information or you may consider using another credit card to complete the transaction.

 

Please note, that there may be a charge pending on your online banking statement due to an attempt to charge your card. This charge is temporary and will disappear shortly.

 

Your order will not be processed and will be cancelled 2 weeks after the order was placed unless we receive your reply regarding this matter.

Should you have any questions comments or concerns, please reply to this e-mail or contact me at 1-888-280-6881.

Thank-you very much and have a wonderful day.

 

 

Regards,

 

Chloe C.

Customer Support

1-888-280-6881

www.TallMenShoes.com
 

 

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Order – Missing CVV2 Code

 

Dear Customer,

 

Your order has not been processed due to a missing CVV2 code. In order to complete the transaction we require that a CVV2 code be provided, this is to protect our clientele from fraud.

 

If you are unsure of where to find the CVV2 code, refer to the back of your credit card and provide the three digit security code. If you are paying with an American Express credit card it will be a four digit code on the upper right hand corner.

 

Please note that your order will not be processed or cancelled until we receive your reply.

 

Should you have any questions comments or concerns, please reply to this e-mail or contact me at 1-888-280-6881.

Thank-you very much and have a wonderful day.

 

 

Regards,

 

Chloe C.

Customer Support

1-888-280-6881

www.TallMenShoes.com
 

 

 

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Order – Out of Stock

 

Dear Customer,

 

I am sorry to inform you that the [Shoe Model #] that you ordered is currently out of stock.

Please let me know how you would like to proceed with your order; if you would like to select a different shoe, or wait for us to restock* the [Shoe Model #]. You may also choose to cancel the [Shoe Model #] and have us ship you the rest of the order immediately.

 

Please reply to this e-mail as soon as possible with your decision regarding this matter.

We apologize for this inconvenience and appreciate your immediate response.

 

Should you have any further questions comments or concerns regarding this issue, please reply to this e-mail or contact me at 1-888-280-6881.

Thank-you very much and have a wonderful day.

 

 

Regards,

 

Chloe C.

Customer Support

1-888-280-6881

www.TallMenShoes.com

 

*Shoes that are marked as clearance items are discontinued models and will not be restocked in the foreseeable future. In order to determine whether or not the shoe you ordered is a clearance item, please refer to  www.TallMenShoes.com for more information.
 

 

 

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Order – P.O. Box

 

Dear Customer,

 

Thank-you very much for ordering with us, however in order to ship to a P.O Box there will be an additional charge of $8.00, bringing the total shipping cost to $##.##.

If you would like to avoid the additional charge, you are more than welcome to provide me with an alternate shipping address via e-mail or over the phone.

 

Please reply to this e-mail as soon as possible with your decision regarding this matter.

We apologize for this inconvenience and appreciate your immediate response.

 

Should you have any further questions comments or concerns regarding this issue, please reply to this e-mail or contact me at 1-888-280-6881.

Thank-you very much and have a wonderful day.

 

 

Regards,

 

Chloe C.

Customer Support

1-888-280-6881

www.TallMenShoes.com

 

 

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Order – Size Discrepancy

 

Dear Customer,

 

While processing your order, I was notified of a size discrepancy among the shoes you ordered.

Please confirm if you meant to order the [Shoe Model #] in a [Shoe Size].

 

We have already attempted to contact you via the contact information listed on your order.

Please reply to this e-mail before 4:00 PM PST on MM/DD/YYYY regarding this situation.

If no reply is made, your order will be shipped as is.

 

Should you have any further questions comments or concerns regarding this issue, please reply to this e-mail or contact me at 1-888-280-6881.

Thank-you very much and have a wonderful day.

 

 

Regards,

 

Chloe C.

Customer Support

1-888-280-6881

www.TallMenShoes.com

 

 

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Order – UPS Surcharge

 

Dear Customer,

 

Thank-you very much for ordering with us, however while processing your order we were notified of a UPS surcharge of $##.## to ship to your country.

In order for us to ship your order via UPS, there will be an additional shipping charge of $##.##, bringing the total shipping cost to $##.##.

The reason for this oversight is due to surcharges to various areas cannot be calculated until we process the shipment itself.

 

We are still able to honor the original shipping fee of $##.## and will be able to ship your order via USPS at that cost, at your request.

The average delivery time via USPS is 8-10 business days by international post.

 

Please reply to this e-mail as soon as possible with your decision regarding this matter.

We apologize for this inconvenience and appreciate your immediate response.

 

Should you have any further questions comments or concerns regarding this issue, please reply to this e-mail or contact me at 1-888-280-6881.

Thank-you very much and have a wonderful day.

 

 

Regards,

 

Chloe C.

Customer Support

1-888-280-6881

www.TallMenShoes.com

 

 

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Order – Verify Charge

 

Dear Customer,

 

I apologize in advance for the inconvenience, but in order to ship your order, we require that you verify some information to prove that you are the named card holder of the credit card used to pay for this order.

 

Please refer to your online billing information or contact the issuer of your credit card, and find out what company charged your card for the amount of $##.## on MM/DD/YYYY.

 

Should you have any questions comments or concerns regarding this situation please reply to this e-mail or contact me at 1-888-280-6881.

Thank-you very much and have a wonderful day.

 

 

Regards,

 

Chloe C.

Customer Support

1-888-280-6881

www.TallMenShoes.com

 

 

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Order – Western Union

 

Dear Customer,

 

Thank-you very much for ordering with us, we will process your order after we receive your payment.

Please make the Western Union payment according to the following information:

 

First Name:

MianXin

 

Last Name:

Chen

 

Address:

Asia Focus Inc.

9900 Hayward Way

South El Monte, CA 91733

 

After you send the money via Western Union, please e-mail us the:

 

·         Sender Name

·         Exact Amount Sent

·         Password

 

We will process the order after receiving your payment.

 

IMPORTANT

Please be careful with the sender and recipient’s name when making payments via Western Union, if there is the slightest discrepancy, it could make the payment invalid and impossible for us to withdraw.

 

Should you have any questions comments or concerns, please reply to this e-mail or contact me at 1-888-280-6881.

Thank-you very much and have a wonderful day.

 

 

Regards,

 

Chloe C.

Customer Support

1-888-280-6881

www.TallMenShoes.com

 

 

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RA – Abandoned

 

Dear Customer,

 

We received your package for RA####, on MM/DD/YYYY with some issues that rendered the RA unable to be processed without your input.

As considerable time has passed and we have received no reply to any of the correspondence sent to you, the RA has been flagged for abandonment.

 

If you still wish to process the RA as you had originally requested, please respond to this e-mail before 3:00 PM PST on MM/DD/YYYY or you will be issued a store credit in place of your original request.

 

Should you have any questions comments or concerns, please reply to this e-mail or contact me at 1-888-280-6881.

Thank-you very much and have a wonderful day.

 

 

Regards,

 

Chloe C.

Customer Support

1-888-280-6881

www.TallMenShoes.com

 

 

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RA – Exchange

 

Dear Customer,

 

We have received your Return Authorization form, RA####, requesting an exchange. Please send the shoes back to us with the RA # clearly listed on the top of the package with a copy of the original receipt enclosed in the package.

 

A 25% restocking fee will be applied if any shipping tape, address labels, or postage stamps are found affixed to the shoe box.

 

Please send the shoes to the following address:

 

Asia Focus Inc.

9900 Hayward Way

South El Monte, CA 91733

 

We will process your exchange as soon as we receive the package.

 

IMPORTANT

Worn shoes are not eligible for returns under any circumstances. Please do not attempt to return shoes that have been worn; we adhere to strict quality control procedures and inspect every pair of shoes that are sent back.

Shoes with visible wrinkles and scuff marks on the material, scratches and dings on the sole are considered worn.

 

Should you have any questions comments or concerns, please reply to this e-mail or contact me at 1-888-280-6881.

Thank-you very much and have a wonderful day.

 

 

Regards,

 

Chloe C.

Customer Support

1-888-280-6881

www.TallMenShoes.com

 

 

 

Please respond to the PayPal money request that was sent to you.  The UPS return label will be sent to you via e-mail once we have received payment.

 

 

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RA – Exchange Shipped

 

Dear Customer,

 

Your exchange request has been successfully processed.

 

The UPS tracking number for your package is ##########, for further details on the status of your package please refer to the UPS website, www.UPS.com, with your tracking number.

 

Please allow 24 hours for UPS to activate the tracking number so that you may use their website to track your exchange.

 

Should you have any questions comments or concerns, please reply to this e-mail or contact me at 1-888-280-6881.

Thank-you very much and have a wonderful day.

 

 

Regards,

 

Chloe C.

Customer Support

1-888-280-6881

www.TallMenShoes.com

 

 

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RA – Ineligible for Refund

 

Dear Customer,

 

We have received your package for RA####. Unfortunately, due to the lateness of its arrival, we will be unable to process your return as a refund as you had originally requested.

Per our return/exchange policy, all merchandise must be received by our warehouse within 30 days of initial delivery to be eligible for a refund.

Currently, we will be able to offer you either a store credit, or an exchange.

 

Please reply to this e-mail as soon as possible with your decision regarding this matter.

We apologize for this inconvenience and appreciate your timely response.

 

Should you have any questions comments or concerns, please reply to this e-mail or contact me at 1-888-280-6881.

Thank-you very much and have a wonderful day.

 

 

Regards,

 

Chloe C.

Customer Support

1-888-280-6881

www.TallMenShoes.com

 

 

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RA – Int’l S/H

 

Dear Customer,

 

We have received the shoes you sent back to us for an exchange. In order for us to complete the exchange process and ship the new shoes back to you we will need to charge you $##.## to ship it via UPS Worldwide Expedited service to [COUNTRY].

If you are willing to pay and would like to pay with the [Credit Card Company] card on file ending with ####, please reply to this e-mail, authorizing the additional charge.

 

We will complete the exchange process as soon as we receive your response.

 

Should you have any questions comments or concerns, please reply to this e-mail or contact me at 1-888-280-6881.

Thank-you very much and have a wonderful day.

 

 

Regards,

 

Chloe C.

Customer Support

1-888-280-6881

www.TallMenShoes.com

 

 

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RA – Item Discrepancy

 

Dear Customer,

 

We have received your shoes for RA####. However, there appears to be a discrepancy with the items received and the RA that you had originally filed.

 

Please reply to this e-mail as soon as possible in order to clarify some issues regarding this matter.

We apologize for this inconvenience and appreciate your immediate response.

 

Should you have any questions comments or concerns, please reply to this e-mail or contact me at 1-888-280-6881.

Thank-you very much and have a wonderful day.

 

 

Regards,

 

Chloe C.

Customer Support

1-888-280-6881

www.TallMenShoes.com

 

 

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RA – Not on File

 

Dear Customer,

 

We have received your shoes from order number, #####. However, we have not received a RA form from you informing us of whether you wanted to request a refund or an exchange.

 

Please click on the following the link, http://www.tallmenshoes.com/return.html, and fill out the RA form and inform us of how you would like us to process your returned shoes.

 

Should you have any questions comments or concerns, please reply to this e-mail or contact me at 1-888-280-6881.

Thank-you very much and have a wonderful day.

 

 

Regards,

 

Chloe C.

Customer Support

1-888-280-6881

www.TallMenShoes.com

 

 

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RA – Price Difference

 

Dear Customer,

 

We have received the shoes you sent back to us for an exchange. In order for us to complete the exchange process, an additional charge of $##.## must be made in order to cover the price difference between the items.

If you are willing to pay and would like to pay with the [Credit Card Company] card on file ending with ####, please reply to this e-mail, authorizing the additional charge.

 

We will complete the exchange process as soon as we receive your response.

 

Should you have any questions comments or concerns, please reply to this e-mail or contact me at 1-888-280-6881.

Thank-you very much and have a wonderful day.

 

 

Regards,

 

Chloe C.

Customer Support

1-888-280-6881

www.TallMenShoes.com

 

 

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RA – Refund

 

Dear Customer,

 

We have received your Return Authorization form, RA####, requesting a refund. Please send the shoes back to us with the RA # clearly listed on the top of the package with a copy of the original receipt enclosed in the package.

 

If the UPS return label is used, a $10.00 fee will be deducted from your refund to cover the costs of shipping.

For more information please refer to: http://www.tallmenshoes.com/free-ups-return-policy.html.

 

A 25% restocking fee will be applied if any shipping tape, address labels, or postage stamps are found affixed to the shoe box.

 

Please allow one to two billing cycles after the package arrives at our warehouse for a refund credit to appear on your bank statement. Returns received over the 30 day return period will not be eligible for a refund.

 

Please send the shoes to the following address:

 

Asia Focus Inc.

9900 Hayward Way

South El Monte, CA 91733

 

We will process your refund as soon as we receive the package.

 

IMPORTANT

Worn shoes are not eligible for returns under any circumstances. Please do not attempt to return shoes that have been worn; we adhere to strict quality control procedures and inspect every pair of shoes that are sent back.

Shoes with visible wrinkles and scuff marks on the material, scratches and dings on the sole are considered worn.

 

Should you have any questions comments or concerns, please reply to this e-mail or contact me at 1-888-280-6881.

Thank-you very much and have a wonderful day.

 

 

Regards,

 

Chloe C.

Customer Support

1-888-280-6881

www.TallMenShoes.com

 

 

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RA – Store Credit

 

Dear Customer,

 

Your request has been successfully processed, and you have been issued a store credit to the amount of $##.##.

 

The coupon code for your store credit is ######. This store credit/coupon can be redeemed with your next purchase at www.TallMenShoes.com. In order to redeem your coupon, all you have to do is key in your coupon code while you are on the Shipping & Billing page of the order process.

 

Please be aware, your coupon has an expiration date of MM/DD/YYYY.

 

Should you have any questions comments or concerns regarding your store credit/coupon, please reply to this e-mail or contact me at 1-888-280-6881.

Thank-you very much and have a wonderful day.

 

 

Regards,

 

Chloe C.

Customer Support

1-888-280-6881

www.TallMenShoes.com

 

 

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*Coupon(s) may not be combined with any other discount(s) or promotion(s). Coupon(s) may not be redeemed for cash. Coupon(s) must be surrendered if item(s) are returned and the remaining purchase falls below the qualifying amount. This coupon offer is not valid with any other coupon(s) or special discount(s). All discounts will be forfeited on any/all returned or exchanged item(s). www.TallMenShoes.com reserves the right to change these policies at any time.
 

RA – Unlisted Reason

 

Dear Customer,

 

We have received your shoes for RA####. However, you failed to make a note of whether you were requesting a refund or an exchange on the RA form.

As such, please contact our office as soon as possible and inform us of how you would like us to process your returned shoes. Your RA will be put on hold until we receive an answer from you regarding this matter.

 

Should you have any questions comments or concerns, please reply to this e-mail or contact me at 1-888-280-6881.

Thank-you very much and have a wonderful day.

 

 

Regards,

 

Chloe C.

Customer Support

1-888-280-6881

www.TallMenShoes.com

 

 

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RA – Worn Shoes

 

Dear Customer,

 

We have received your package for RA####. Unfortunately, due to the condition of the merchandise, we will be unable to process your RA as you originally requested.

 

Per our return/exchange policy:

 

“Worn shoes are not eligible for returns under any circumstances. Please do not attempt to return shoes that have been worn; we adhere to strict quality control procedures and inspect every pair of shoes that are sent back.

Shoes with visible wrinkles and scuff marks on the material, scratches and dings on the sole are considered worn

 

Attached, you will find pictures of the “items” that rendered the shoes ineligible for a refund/exchange.

 

In accordance to our return/exchange policy, the shoes will be shipped back to you at our expense.

 

Should you have any questions comments or concerns, please reply to this e-mail or contact me at 1-888-280-6881.

Thank-you very much and have a wonderful day.

 

 

Regards,

 

Chloe C.

Customer Support

1-888-280-6881

www.TallMenShoes.com

 

 

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